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Refund Policy

Effective Date: 1/1/25

At GR Legacy Limited, we are committed to providing high-quality products and services. If you are not satisfied with your purchase, please review our refund policy below.

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1. Eligibility for Refunds

Refunds are only available under the following conditions:

  • The product box has not been opened.

  • The refund request is made within 7 days of the purchase date.

  • Proof of purchase (e.g., receipt or order confirmation) is provided.

Products that have been opened, used, or damaged after delivery are not eligible for a refund.

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2. How to Request a Refund

To request a refund:

  1. Contact us via email at grlegacygaming@gmail.com with your order details and reason for the refund.

  2. Our team will review your request and respond within 5 business days.

  3. If approved, instructions on returning the product will be provided.

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3. Return Shipping

  • Customers are responsible for the cost of return shipping.

  • The product must be returned in its original packaging and condition.

  • We recommend using a tracked shipping method, as we are not responsible for lost or undelivered return shipments.

4. Refund Process

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to the original payment method used during the purchase.

  • Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

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5. Non-Refundable Items

The following items are non-refundable:

  • Digital products, such as downloadable content or software.

  • Gift cards.

  • Sale or clearance items.

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6. Cancellation Policy

If you wish to cancel an order:

  • Orders can be canceled within 24 hours of placement if the item has not yet shipped.

  • To request a cancellation, contact us at grlegacygaming@gmail.com.

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7. Questions and Support

If you have any questions about this refund policy or need assistance with your order, please contact us at grlegacygaming@gmail.com.

Thank you for shopping with GR Legacy Limited. We appreciate your business and strive to ensure your satisfaction.

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